Collection: Retail Wholesale

account information

Important:  you will need to send proof of a resale tax certificate/license** in order to establish an account and start shopping. 

Please submit a copy, scan, or image via email, subject line - "new accounts"

**not applicable in all states. not applicable to AK, DE, MT, NH, OR, PR, VI, and International

I am a new customer. how do I open an account?

Welcome! please provide us with the following information so that we may properly set up your account: a copy of your resale certificate and completed customer application.

Please note that a credit card or prepayment will expedite the processing of your first order. all applicable forms are available here.

What are your first-time and minimum orders?

Face Mask Society minimum first-time order is $350; reorders must total $150 or more. All products are sold in case of packs either per item or assortments and priced as eaches. FOB prices are subject to change without notice. When ordering, please take note to order in multiples of the pack size. 

What if I need to cancel my order?

Order cancellations must have prior authorization and will be documented by a confirmation number issued by Face Mask Society

What are my payment options?

 

  • credit card payment: accepted Visa, MasterCard, and American Express. Will charge your credit card at the time of shipment for the total amount of goods shipped plus freight.
  • Net 30 terms: Face Mask Society extends net 30 terms on approved credit. We require four trade references and one bank reference. retailers who have been in business for less than one year require a waiting period of one year or more prior to being considered for terms.

How will my order ship?

All orders are shipped freight prepaid, fob Face Mask Society warehouse, cost of freight will be added to your invoice. orders shipped on pallets will be invoiced at $4.50 per pallet. special handling requests and inside deliveries are subject to additional freight charges. Shipments requiring special routing instructions must be specified or Face Mask Society reserves the right to ship at our own discretion.

How long does it take to ship an order?

  • new accounts can take 4-6 weeks if you are requesting net 30-day terms.
  • paying with a credit card can expedite the process. new account forms must be completed before an account can be set up.
  • a reorder generally takes 3-5 business days except during peak shipping periods (January, August, and September) when it can take up to 10 business days.

 

when will my order be available to ship?

 Spring merchandise becomes available and starts shipping in mid-to-late December.

Fall merchandise becomes available and starts shipping in late July to mid-August.

 

What are Face Mask Society hours of operation?

Our business hours are Monday-Friday, 9 am-5 pm est

What happens with backorders?

Partial shipments are held until the value reaches a minimum of $60. backorders ship automatically and without notification within 60 days of the original shipment. if a backorder has been held over 60 days from the original shipment or is valued at under $60, Face Mask Society reserves the right to cancel the shipment. Please note that backorders will ship under the same payment terms as the original shipment, including cod.

What if I need to make a return?

All returns are required to have a return authorization (RA) number and must be received in their original state at our location.  All cartons need to be identified with the RA number. RA numbers may be obtained by emailing calling Face Mask Society customer relations department at info@facemasksociety.  Unauthorized returns will be charged a 20% restocking fee and all freight charges.

What happens if my order arrives damaged?

Please examine your order upon arrival for any discrepancies.  Claims need to be reported to customer relations within 10 days of receipt of shipment. Claims reported after 30 days will not be accepted.  Acknowledged claims will be issued an RA number for the return.  Replacements for damaged goods shall be sent upon request and availability.

What quality can I expect from Face Mask Society?

our goal at Face Mask Society is to bring you the very best products in design and style at the very best price. 

 

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