Covid 19

 

Follow this page to learn the latest updates and what they mean for you

Along with the safety of our employees, our priority is to continue supporting our customers. We think that it's especially important during these times to support our customers to work from home however we can.

This is a difficult time for everyone and we're working hard to adapt to this new reality. We'll continue to share information on this page, so check back often.


Summary

We are continuing to print and fulfill as much as we can at our facilities. Our  branches are operating as normal while following each public health guidelines. 

Latest update

June 20, 2020

We're still seeing long fulfillment and shipping times at Face Mask Society and industry-wide. Our support team is doing their best to keep up with increased customer questions. Our average email response time has increased to about one day, and we're not available on the phone. We try to keep chat available during business hours on Mon-Fri, but periodically turn it off to catch up with queues.

We're working hard to safely increase our capacity and we've made good progress in the last month. Our goal is to increase our daily printing output by 2,000 orders week over week. We've already grown our DTG capacity by 20% and we're working on improving. 

Shipping is also still taking longer than usual depending on where your orders are shipping to. The positive news is that airlines are starting to ease restrictions on flights, which means that we'll be able to ship orders from more frequently.

We'll continue posting updates as they come; thanks for your patience and for reading.